About us

about us

Our love for Filipino and Asian food to a grocery store!

Moving to the Poland to be with my Polish husband as a Filipina was something really new, daunting and exciting at the same time. I had to adjust and adapt to a new culture and learn a new language, but there is one thing that I think every Pinoy can relate to and that is missing that familiar food.

It is well known that there are a lot of Filipinos all over Europe, but I kept thinking why the Philippines, including its food, is not well known in the Poland. It was also difficult to find a great variety of products for a reasonable price.


Terms and Condition

Pinoyshop.pl is registered by chamber of commerce. By placing an order with us you are agreeing to be bound by these Pinoy Shop Terms & Conditions. Pinoy Shop reserve the right to make changes to the website without prior notice.

2.1) Display product price is in Polish Zloty including VAT (BTW), excluding sending cost.
2.2) For actual products available you are required to contact us via Messenger or WhatsApp

3.1) Orders will be sent after we have received the full payment including the shipping cost, provided that the goods are in stock. In case an article is temporarily not stocked then we will inform you about this by email or phone. The customer will be given notice of delays.
3.2) The normal delivery period for an address with in The Poland is 1-2 business days. The delivery time for addresses outside the Poland depends on the location, but will always within 7 days.
3.3) If the stated time of delivery is exceeded the purchaser will be informed. In that case the customer may terminate the agreement. If the customer already has a (on) payment been made, it will be returned within 7 working days.
3.4) Postage cost of 22 Polish Zloty will be charged (maximum weight of 20kg). For countries outside the Poland, charges may vary . Please message us for more info. The volume of the package can vary as well.
3.5) Orders are send via DPD or DHL Couriers. Client has a right to choose one of those couriers more suitable for him, otherwise if pinoyshop.pl not notified will choose with more suitable option.
3.6) COD orders are possible to send with additional fee of 5 Polish Zloty.

4.1) If the customer wish to return item(s) , you must Inform us first via email info@pinoyshop.pl or you can use the „Contact us form” in our website.
4.2) Return articles will only be accepted when are not damaged or used, must be in saleable condition and in original packaging. You may return the items within 7 working days of receiving your order.
4.3) As Soon As we have received the articles, the purchase price will be refunded on your bank account. We will give you the amount paid back pay within 7 days.
4.4) All return shipping costs will be paid by the customer or the recipient.
4.5) We accept no liability for returns during the dispatch by theft or lost. Return shipments are for the account and risk of the customer.

The delivery receipt will try in the first instance the package to deliver to you. If you are not at home, the package will be delivered to the neighbors. You will be informed about this by the postman. The Delivery risk is for the account of the purchaser.

6.1) If you wish to change your order after it has been placed or If you wish to cancel an order that has not been processed yet, please send us an email immediately and we will refund you 100%.
6.2) If you wish to cancel an order that has been processed, we will charge you 10 Polish Zloty for cancellation fee.
6.3) If you wish to cancel an order that has already been shipped, then the return order shipping cost will be the expenses of the purchaser.

7.1) Customer have the option to pay via Bank Transfer
7.2) Blik, is the other option to pay with your creditcard or bank account.
7.3) Money bank transfer, you can transfer the total purchased amount including sending cost to this Bank account number:
PL 31116022020000000473961355
7.4) Contant, (for pick up orders only or if we deliver the orders to your home).
7.5) As Soon As the payment has been received, orders will be shipped the next business day. If the product(s) is(are) not available, you will be informed.

8.1) Any complaints about the quality of the product, our service and other aspects of our business can be reported through our contact form or email us info@pinoyshop.pl
8.2) You will received a response from us within 5 working days about your complaints.
8.3) Refunds are done within 30 days from receive about complaints due to same policy is with Courier Companies.
8.4) Client in case of any damages found during received of package, is obligate to inform Courier to fill up “Protokol Uszkodzenia” also available on our webpage in order to proceed with Official Claim to Courier.

9.1) Force majeure is considered to be a situation for which pinoyshop.pl cannot be held responsible. For example strikes of transport services and suppliers, technical failures and weather situations.
9.2) In such a situation pinoyshop.pl cannot be held liable.
9.3) Together with the customer to an appropriate solution be sought.
9.4) To all agreements you engage with Pinoyshop.pl is applicable by the Polish law.

The ownership of products supplied will only be, if the customer has the total amount of the delivered articles been made.

For collection is by appointment only. For delivery via post, this only applies within the Poland geographical area and is based on individual request. However, it is not advisable to send frozen goods by post due to risk of spoilage. If this happens, refunds wont be issued. Unfortunately, we cannot guarantee a delivery timeframe and there may be courier delays which is beyond our control.

The data supplied by the customer will be treated pinoyshop.pl confidentially and will be used only for payment information,  processing order and delivery of your order to correct address. Pinoyshop.pl will never pass personal data provided by you to other parties without your consent


Protokół szkody DHL

Protokół szkody DPD